Privacy Policy
This Privacy Policy provides the general information on how personal data is processed across Fluidra websites, applications and digital services and should be adapted only where the relevant placeholders or specific processing require it.
PRIVACY POLICY FOR FLUIDRA GROUP WEBSITES, APPS AND DIGITAL SERVICES IN THE EUROPEAN UNION
Last updated: October 2026
1. Scope of this Privacy Policy
This Privacy Policy explains how Fluidra Group companies process personal data when you interact with websites, mobile websites, microsites, applications, connected products, professional portals, online services, customer service channels, social media pages, events, communications and other digital or offline services that link to or refer to this Privacy Policy. For the purposes of this Privacy Policy, “Fluidra”, “we”, “us” or “our” refers to the relevant Fluidra Group company involved in the website, application, platform, product, service, campaign or relationship through which your personal data is processed. You can contact Fluidra’s Data Protection Officer at dataprivacy@fluidra.com.
This Privacy Policy covers the following sections:
Scope of this Privacy Policy
Who is the controller of your personal data?
What personal data we collect
How we collect personal data
Purposes and legal bases for processing
Marketing communications and preferences
Cookies, SDKs and similar technologies
Profiling and automated decisions
Recipients and disclosures
International data transfers
Retention of personal data
Security and confidentiality
Your rights
Social media, public spaces and third-party services
Payments processed by third parties
Minors
Changes to this Privacy Policy
Contact
This Privacy policy applies to the personal data we process when you interact with Fluidra through:
Websites, microsites, landing pages and mobile websites operated by Fluidra or by third parties on Fluidra’s behalf.
Mobile applications, software applications, digital tools and connected product platforms made available by Fluidra.
Connected products, smart devices, pool and wellness equipment, applications or services that may collect technical, usage, device, connectivity or product-related information.
Professional portals, private areas, customer accounts, distributor or installer platforms, e-commerce areas and online services.
Customer service, after-sales support, warranty channels, repair services, complaint channels, surveys, chats, chatbots, contact forms and other support tools.
Marketing communications, newsletters, promotions, loyalty programmes, campaigns, events, webinars, training sessions, trade fairs and corporate activities.
Fluidra’s official social media pages and your interactions with Fluidra through social media platforms.
Offline interactions, where relevant, such as visits to Fluidra premises, participation in events, meetings, commercial interactions, training sessions or business relationships.
This Privacy Policy does not apply to websites, applications, platforms or services operated independently by third parties, even where they are accessible through Fluidra services. Those third parties are responsible for their own privacy practices, and you should review their privacy information before using their services.
Specific privacy notices may apply to certain websites, applications, connected products, digital services, countries, campaigns or features. Where specific privacy information is provided for a particular processing activity, that information will apply to that activity and, in the event of any inconsistency, will prevail over this general Privacy Policy.
2. Who is the controller of your personal data?
The controller of your personal data is the Fluidra Group company that determines the purposes and essential means of the relevant processing activity.
Depending on the service or interaction, this may be the Fluidra Group company responsible for the relevant website, application, platform, product, campaign or commercial relationship. The specific controller and its contact details will be identified, where applicable, in the relevant Legal Notice, specific privacy notice, form, contract, application screen, first-layer privacy information or other information provided in connection with the relevant processing activity.
Where more than one Fluidra Group company is involved in the processing of personal data, their respective roles will be determined according to their actual involvement in determining the purposes and means of the processing and the applicable data protection framework.
Fluidra processes personal data in accordance with the EU General Data Protection Regulation, applicable local data protection laws and Fluidra’s internal privacy framework.
Personal data processed on behalf of professional customers
Certain Fluidra digital services and professional platforms allow business customers to enter, manage or otherwise process personal data relating to their own customers, employees, contractors or other individuals.
Where the professional customer determines the purposes and essential means of that processing, the professional customer acts as controller and Fluidra processes the relevant personal data on its behalf as processor, in accordance with the applicable contractual arrangements and Data Processing Terms.
Where Fluidra separately processes personal data for its own purposes, Fluidra will act as controller for that specific processing and the corresponding information in this Privacy Policy will apply.
3. What personal data we collect
Depending on how you interact with Fluidra, we may process the following categories of personal data:
Contact details: name, surname, email address, telephone number, postal address, country, language and preferred contact channel.
Account and profile data: login credentials, user ID, customer number, professional profile, role, company, distributor or installer profile, account settings, preferences, permissions, access history and account status.
Professional and business information: company name, job title, professional category, industry, business contact details, relationship with Fluidra, certifications, training participation, commercial interests and business interactions.
Transaction and order data: products or services requested or purchased, order history, invoices, delivery details, after-sales support, warranty information, proof of purchase, returns, claims, repairs and payment-related information.
Product and warranty data: product registration, serial number, product model, installation details, maintenance information, warranty requests, technical incidents, service history and related support documentation.
Connected product and application data: information generated when you use Fluidra applications, connected products, smart devices or digital platforms, such as device identifiers, connectivity data, equipment status, product usage, settings, alerts, diagnostics, performance data and interactions with the application or connected service.
Device and technical data: IP address, device type, operating system, browser type, language settings, mobile network information, device identifiers, advertising identifiers, application version, error logs, access times and technical diagnostics.
Online activity and usage data: pages or screens viewed, time spent on a page or screen, navigation path, clicks, interactions, frequency of visits, downloads, email opening or click-through information, and similar information collected through cookies, SDKs or similar technologies.
Location data: approximate location derived from IP address, manually selected country, postal code or region, and, where applicable and subject to your consent or settings, precise location or geolocation required for certain connected product, application or service functionalities.
Communication and content data: enquiries, requests, complaints, survey responses, reviews, feedback, messages, uploaded files, photographs, videos, comments, posts or other content you provide to Fluidra.
Audio, visual and similar data: images, videos, photographs, call recordings or CCTV footage where applicable, for example in connection with events, customer service, training, premises security or incident management, subject to the specific information provided in each case.
Marketing and preference data: marketing consents, opt-ins and opt-outs, interests, product preferences, event preferences, communication preferences, cookie preferences and inferred interests based on your interactions with Fluidra, where permitted by law.
Social media data: username, profile information, public interactions, comments, messages, tags, likes or other information you choose to share with Fluidra through social media platforms.
Relationship history: records of your interactions with Fluidra, previous enquiries, service history, commercial communications, event participation, support tickets and relationship status.
Any other personal data you voluntarily provide to Fluidra through our services, forms, channels or interactions.
Fluidra does not intentionally request special categories of personal data unless this is strictly necessary, lawful and specifically indicated to you. If you voluntarily provide information that may be considered sensitive under applicable law, Fluidra will process it only where there is a valid legal basis and appropriate safeguards.
4. How we collect personal data
We may collect personal data in the following ways:
Directly from you, when you complete a form, create an account, register a product, request information, submit a warranty claim, contact customer service, subscribe to communications, participate in a campaign, attend an event, use a Fluidra application or interact with Fluidra.
Automatically, when you use our websites, applications, connected products, portals or digital services, including through cookies, SDKs, logs, analytics tools, device identifiers and similar technologies.
From Fluidra Group companies, where necessary to manage your relationship with Fluidra, provide services, manage accounts, respond to requests, maintain security or coordinate group-level operations.
From distributors, installers, retailers, service providers, business partners or professionals involved in providing Fluidra products or services to you, for example when they assist with installation, maintenance, warranty, delivery or customer support.
From third-party platforms or social media services, where you interact with Fluidra through those platforms or choose to link, connect or log in through a third-party service.
From event organisers, training partners, campaign partners, survey providers or business contacts where you participate in activities involving Fluidra.
From publicly available sources, business directories, professional platforms or other lawful sources, where relevant for B2B relationship management, fraud prevention, security, compliance or business development.
If you provide personal data about another person, you confirm that you have authority to do so and that you have informed that person about the disclosure to Fluidra where required by applicable law.
5. Purposes and legal bases for processing
Fluidra will process your personal data only where there is a valid legal basis and for the purposes described below.
| What we process personal data for | Main legal basis |
|---|---|
5.1 To respond to enquiries, requests and incidents. We process personal data to manage enquiries, contact requests, complaints, technical incidents, information requests, catalogue requests, documentation requests, warranty enquiries and other communications submitted through Fluidra channels. | Fluidra’s legitimate interest in responding to your request and managing related communications. Where the request relates to a product, service or potential purchase, processing may also be necessary to take steps at your request before entering into a contract or to perform a contract. |
5.2 To create and manage accounts, portals and private areas. We process personal data to create, authenticate and manage user accounts, professional portals, private areas, online services, access permissions, profile information and account security. | Performance of a contract or pre-contractual steps. Fluidra may also rely on its legitimate interest in maintaining secure, accurate and controlled access to its systems and services. |
5.3 To provide applications, connected products and digital services. We process personal data to operate Fluidra applications, connected products, smart devices, platforms and digital services, including device pairing, remote functionality, diagnostics, alerts, configuration, local weather or location-based functionalities where applicable, service updates and administrative communications. | Performance of a contract or provision of the service requested by you. Where location, optional features, non-essential analytics or similar functionalities require consent, Fluidra will request it where required by law. Fluidra may also rely on legitimate interest for security, service improvement and fraud prevention, where appropriate. |
5.4 To manage purchases, orders, delivery, invoicing and after-sales support. We process personal data to manage orders, purchases, delivery, invoicing, returns, warranty claims, repairs, customer support, product registration, proof of purchase and after-sales services. | Performance of a contract. Fluidra may also process certain data to comply with legal obligations, including accounting, tax, consumer protection and warranty obligations, and on the basis of legitimate interest in customer care, fraud prevention and claim management. |
5.5 To provide technical documentation, catalogues and product information. We process personal data to provide documentation, technical sheets, catalogues, product information, quotations, configuration results, recommendations or other content requested by you. | Fluidra’s legitimate interest in responding to your request and providing relevant information. Where the request is linked to a potential purchase or service, processing may also be based on pre-contractual steps. |
5.6 To manage events, webinars, training sessions and corporate activities. We process personal data to organise and manage events, trade fairs, webinars, conferences, training sessions, visits to Fluidra premises, corporate activities and related communications, including attendance lists, access control, certificates, feedback and event materials. | Performance of a contract or pre-contractual steps where participation is requested by you. Fluidra may also rely on its legitimate interest in organising activities, maintaining business relationships and improving future events. Consent will be requested where legally required, for example for certain image uses or marketing communications. |
5.7 To manage promotions, campaigns, contests and loyalty programmes. We process personal data to manage your participation in promotions, campaigns, contests, surveys, loyalty programmes, reward programmes, points management, benefit delivery, prize fulfilment and related communications. | Performance of the relevant terms and conditions. Fluidra may also rely on legitimate interest to ensure programme integrity, prevent fraud and manage participation. Consent will be used where required for marketing communications or optional promotional uses. |
5.8 To send marketing communications. We process personal data to send marketing communications about Fluidra products, services, events, promotions, updates, training sessions, campaigns and content that may be of interest to you. | Your consent where required by applicable law. In certain circumstances, where permitted by law, Fluidra may rely on its legitimate interest to send communications about products or services similar to those previously requested or acquired by you, always offering a simple opt-out mechanism. |
5.9 To personalise content, recommendations and user experience. We may process personal data to understand your preferences, personalise your experience, show relevant content, recommend products or services, remember preferences, remind you about unfinished actions and improve the relevance of Fluidra communications and services. | Consent where required, especially where cookies, SDKs or similar technologies are used. In other cases, Fluidra may rely on legitimate interest in providing a more relevant and efficient user experience, provided that your rights and freedoms do not override that interest. |
5.10 To conduct analytics and improve products, services and user experience. We process personal data to analyse the performance of websites, applications, connected products, campaigns, services and customer journeys; understand usage trends; improve products and services; develop new functionalities; conduct quality control; manage feedback; and improve customer experience. | Fluidra’s legitimate interest in improving Fluidra products, services and digital channels. Where analytics or tracking requires consent, Fluidra will request it in accordance with the applicable cookie and tracking rules. |
5.11 To ensure security, prevent fraud and protect Fluidra operations. We process personal data to protect Fluidra users, accounts, systems, products, services and operations, including fraud prevention, access control, cybersecurity monitoring, authentication, audit logs, misuse detection, incident management and verification of compliance with applicable terms. | Fluidra’s legitimate interest in ensuring security, preventing fraud and protecting users, systems and operations. Where applicable, processing may also be necessary to comply with legal obligations. |
5.12 To comply with legal obligations and respond to authorities. We process personal data where necessary to comply with legal, regulatory, tax, accounting, consumer protection, product safety, warranty, data protection or other legal obligations, and to respond to lawful requests from courts, regulators, public authorities or law enforcement bodies. | Compliance with legal obligations. In certain cases, Fluidra may also rely on legitimate interest in establishing, exercising or defending legal claims. |
5.13 To manage business relationships with customers, distributors, installers, suppliers and partners. We process business contact and professional data to manage relationships with customers, distributors, installers, suppliers, service providers, partners and other professional contacts, including onboarding, proposals, contracts, service delivery, training, performance, communications, renewals and termination. | Performance of a contract, pre-contractual steps or Fluidra’s legitimate interest in managing business relationships and operating its business. |
5.14 To manage corporate transactions. Where necessary, Fluidra may process and disclose personal data in the context of mergers, acquisitions, reorganisations, assignments, corporate transactions, asset transfers, due diligence processes or similar operations affecting Fluidra’s business. | Fluidra’s legitimate interest in managing corporate transactions, reorganisations and business continuity, subject to appropriate confidentiality and data protection safeguards. |
5.15 To respond to emergencies and protect people and premises. Where applicable, Fluidra may process personal data to protect the safety of employees, visitors, customers and third parties, manage access to premises, document incidents, respond to emergencies, request assistance and manage health and safety obligations. | Fluidra’s legitimate interest in protecting people and premises, compliance with legal obligations and, where applicable, protection of vital interests. |
5.16 To conduct surveys, collect feedback and measure satisfaction. Where applicable, Fluidra may process personal data to invite you to participate in surveys, questionnaires, satisfaction assessments, market research activities and feedback initiatives relating to Fluidra’s products, services, applications, events and customer experience. We may also analyse responses to understand expectations, identify areas for improvement and enhance our products, services and communications. | Your consent where required by applicable law, particularly where participation is voluntary or where survey responses are used for specific research purposes. In other circumstances, Fluidra may rely on its legitimate interest in measuring customer satisfaction, understanding user needs, improving its products and services, and enhancing the overall customer experience. |
5.1 To respond to enquiries, requests and incidents. We process personal data to manage enquiries, contact requests, complaints, technical incidents, information requests, catalogue requests, documentation requests, warranty enquiries and other communications submitted through Fluidra channels.
Fluidra’s legitimate interest in responding to your request and managing related communications. Where the request relates to a product, service or potential purchase, processing may also be necessary to take steps at your request before entering into a contract or to perform a contract.
5.2 To create and manage accounts, portals and private areas. We process personal data to create, authenticate and manage user accounts, professional portals, private areas, online services, access permissions, profile information and account security.
Performance of a contract or pre-contractual steps. Fluidra may also rely on its legitimate interest in maintaining secure, accurate and controlled access to its systems and services.
5.3 To provide applications, connected products and digital services. We process personal data to operate Fluidra applications, connected products, smart devices, platforms and digital services, including device pairing, remote functionality, diagnostics, alerts, configuration, local weather or location-based functionalities where applicable, service updates and administrative communications.
Performance of a contract or provision of the service requested by you. Where location, optional features, non-essential analytics or similar functionalities require consent, Fluidra will request it where required by law. Fluidra may also rely on legitimate interest for security, service improvement and fraud prevention, where appropriate.
5.4 To manage purchases, orders, delivery, invoicing and after-sales support. We process personal data to manage orders, purchases, delivery, invoicing, returns, warranty claims, repairs, customer support, product registration, proof of purchase and after-sales services.
Performance of a contract. Fluidra may also process certain data to comply with legal obligations, including accounting, tax, consumer protection and warranty obligations, and on the basis of legitimate interest in customer care, fraud prevention and claim management.
5.5 To provide technical documentation, catalogues and product information. We process personal data to provide documentation, technical sheets, catalogues, product information, quotations, configuration results, recommendations or other content requested by you.
Fluidra’s legitimate interest in responding to your request and providing relevant information. Where the request is linked to a potential purchase or service, processing may also be based on pre-contractual steps.
5.6 To manage events, webinars, training sessions and corporate activities. We process personal data to organise and manage events, trade fairs, webinars, conferences, training sessions, visits to Fluidra premises, corporate activities and related communications, including attendance lists, access control, certificates, feedback and event materials.
Performance of a contract or pre-contractual steps where participation is requested by you. Fluidra may also rely on its legitimate interest in organising activities, maintaining business relationships and improving future events. Consent will be requested where legally required, for example for certain image uses or marketing communications.
5.7 To manage promotions, campaigns, contests and loyalty programmes. We process personal data to manage your participation in promotions, campaigns, contests, surveys, loyalty programmes, reward programmes, points management, benefit delivery, prize fulfilment and related communications.
Performance of the relevant terms and conditions. Fluidra may also rely on legitimate interest to ensure programme integrity, prevent fraud and manage participation. Consent will be used where required for marketing communications or optional promotional uses.
5.8 To send marketing communications. We process personal data to send marketing communications about Fluidra products, services, events, promotions, updates, training sessions, campaigns and content that may be of interest to you.
Your consent where required by applicable law. In certain circumstances, where permitted by law, Fluidra may rely on its legitimate interest to send communications about products or services similar to those previously requested or acquired by you, always offering a simple opt-out mechanism.
5.9 To personalise content, recommendations and user experience. We may process personal data to understand your preferences, personalise your experience, show relevant content, recommend products or services, remember preferences, remind you about unfinished actions and improve the relevance of Fluidra communications and services.
Consent where required, especially where cookies, SDKs or similar technologies are used. In other cases, Fluidra may rely on legitimate interest in providing a more relevant and efficient user experience, provided that your rights and freedoms do not override that interest.
5.10 To conduct analytics and improve products, services and user experience. We process personal data to analyse the performance of websites, applications, connected products, campaigns, services and customer journeys; understand usage trends; improve products and services; develop new functionalities; conduct quality control; manage feedback; and improve customer experience.
Fluidra’s legitimate interest in improving Fluidra products, services and digital channels. Where analytics or tracking requires consent, Fluidra will request it in accordance with the applicable cookie and tracking rules.
5.11 To ensure security, prevent fraud and protect Fluidra operations. We process personal data to protect Fluidra users, accounts, systems, products, services and operations, including fraud prevention, access control, cybersecurity monitoring, authentication, audit logs, misuse detection, incident management and verification of compliance with applicable terms.
Fluidra’s legitimate interest in ensuring security, preventing fraud and protecting users, systems and operations. Where applicable, processing may also be necessary to comply with legal obligations.
5.12 To comply with legal obligations and respond to authorities. We process personal data where necessary to comply with legal, regulatory, tax, accounting, consumer protection, product safety, warranty, data protection or other legal obligations, and to respond to lawful requests from courts, regulators, public authorities or law enforcement bodies.
Compliance with legal obligations. In certain cases, Fluidra may also rely on legitimate interest in establishing, exercising or defending legal claims.
5.13 To manage business relationships with customers, distributors, installers, suppliers and partners. We process business contact and professional data to manage relationships with customers, distributors, installers, suppliers, service providers, partners and other professional contacts, including onboarding, proposals, contracts, service delivery, training, performance, communications, renewals and termination.
Performance of a contract, pre-contractual steps or Fluidra’s legitimate interest in managing business relationships and operating its business.
5.14 To manage corporate transactions. Where necessary, Fluidra may process and disclose personal data in the context of mergers, acquisitions, reorganisations, assignments, corporate transactions, asset transfers, due diligence processes or similar operations affecting Fluidra’s business.
Fluidra’s legitimate interest in managing corporate transactions, reorganisations and business continuity, subject to appropriate confidentiality and data protection safeguards.
5.15 To respond to emergencies and protect people and premises. Where applicable, Fluidra may process personal data to protect the safety of employees, visitors, customers and third parties, manage access to premises, document incidents, respond to emergencies, request assistance and manage health and safety obligations.
Fluidra’s legitimate interest in protecting people and premises, compliance with legal obligations and, where applicable, protection of vital interests.
5.16 To conduct surveys, collect feedback and measure satisfaction. Where applicable, Fluidra may process personal data to invite you to participate in surveys, questionnaires, satisfaction assessments, market research activities and feedback initiatives relating to Fluidra’s products, services, applications, events and customer experience. We may also analyse responses to understand expectations, identify areas for improvement and enhance our products, services and communications.
Your consent where required by applicable law, particularly where participation is voluntary or where survey responses are used for specific research purposes. In other circumstances, Fluidra may rely on its legitimate interest in measuring customer satisfaction, understanding user needs, improving its products and services, and enhancing the overall customer experience.
6. Marketing communications and preferences
Where required by law, Fluidra will send you marketing communications only if you have given your consent.
Where permitted by applicable law, and where you have a previous relationship with Fluidra, we may send you communications about products or services similar to those you have previously requested, purchased or used, provided that you are offered a clear and simple way to opt out.
You may unsubscribe or withdraw your consent at any time by using the unsubscribe link included in the communication, changing your preferences through the available preference centre or contacting dataprivacy@fluidra.com.
Where the communication channel allows it, for example SMS or instant messaging channels, you may also be able to opt out by following the instructions included in the message, such as replying “STOP”.
Even if you opt out of marketing communications, Fluidra may still send you non-marketing communications, such as service messages, account notices, warranty information, safety notices, product recall information, transactional communications or legal updates.
7. Cookies, SDKs and similar technologies
Fluidra websites, applications and digital services may use cookies, SDKs and similar technologies for purposes such as enabling functionalities, remembering preferences, measuring usage or supporting marketing activities, where applicable.
Further information about the technologies used, their purposes and how to manage your choices is available in the applicable Cookie Policy and Other Tracking Technologies.
8. Profiling and automated decisions
Fluidra may use limited profiling or segmentation to personalise its services, manage customer or professional relationships, improve user experience, provide relevant content or support business communications, where permitted by applicable law.
Unless we expressly inform you otherwise, Fluidra does not make decisions based solely on automated processing, including profiling, that produce legal effects concerning you or similarly significantly affect you.
Where profiling or personalisation is based on cookies, SDKs or similar technologies, further information will be provided in the applicable Cookie Policy or tracking notice.
9. Recipients and disclosures
Fluidra may share your personal data with the following recipients where necessary for the purposes described in this Privacy Policy:
Fluidra Group companies, where necessary to provide services, manage accounts, coordinate customer support, operate group platforms, manage business relationships, ensure security, comply with legal obligations or maintain group-level governance.
Service providers acting on Fluidra’s behalf, such as hosting providers, IT support providers, CRM providers, marketing platforms, analytics providers, customer service tools, logistics providers, maintenance providers, event providers, payment support providers, professional service providers and other suppliers.
Distributors, installers, retailers, technical service providers or business partners, where necessary to provide products or services requested by you, manage installation, maintenance, warranty, after-sales support or related customer service.
Logistics and transport providers, where necessary to deliver products, spare parts, documentation, prizes, rewards or other items requested or agreed with you.
Payment service providers, banks or financial entities, where necessary to process payments, refunds, fraud checks or related financial operations.
Professional advisers, auditors, consultants, insurers, legal advisers, accountants or other professional recipients, where necessary for business, legal, audit, insurance or compliance purposes.
Public authorities, courts, regulators, law enforcement bodies or other third parties, where disclosure is required by law or necessary to protect Fluidra’s rights, users, systems, operations or public interests.
Third parties involved in corporate transactions, such as potential purchasers, sellers, advisers or entities involved in mergers, acquisitions, reorganisations, asset transfers or similar operations, subject to appropriate safeguards.
Social media platforms or third-party platforms, where you choose to interact with Fluidra through those platforms or connect your account with them.
Fluidra does not sell your personal data. Fluidra does not share your personal data with third parties for their own direct marketing purposes unless you have consented to this or unless it is otherwise permitted by applicable law.
Service providers acting on behalf of Fluidra may only process personal data under Fluidra’s instructions, for the agreed purposes and subject to appropriate contractual safeguards.
10. International data transfers
Fluidra is an international group. Your personal data may be accessed, transferred or processed by Fluidra Group companies or service providers located in countries other than the country in which you are located, including countries outside the European Economic Area.
Where personal data is transferred internationally, Fluidra will ensure that appropriate safeguards are in place in accordance with applicable data protection laws. These safeguards may include adequacy decisions, Standard Contractual Clauses approved by the European Commission, the UK International Data Transfer Agreement or Addendum where applicable, certification mechanisms such as the EU-U.S. Data Privacy Framework where applicable, supplementary measures or other lawful transfer mechanisms.
You may request more information about the applicable transfer safeguards by contacting dataprivacy@fluidra.com.
11. Retention of personal data
Fluidra will retain personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal, contractual, accounting, tax, warranty, product safety, security or claim-related obligations. In general:
Account data will be retained while your account remains active and for the period necessary to manage related responsibilities, security, claims or legal obligations.
Enquiry and customer service data will be retained for the time necessary to respond to the request and manage any follow-up, complaint, claim or legal obligation.
Order, invoice, warranty, repair and transaction data will be retained for the period required under applicable commercial, tax, accounting, warranty, consumer protection and limitation rules.
Marketing data will be retained until you withdraw your consent, unsubscribe or object to the processing, unless another legal basis requires retention of certain records.
Cookie, SDK and tracking data will be retained according to the periods indicated in the applicable Cookie Policy or tracking notice.
Security logs and fraud prevention data will be retained for the time necessary to protect systems, investigate incidents, ensure security and comply with legal obligations.
After the applicable retention period expires, Fluidra will delete, anonymise or restrict access to the personal data, unless retention is required to comply with legal obligations or to establish, exercise or defend legal claims.
If you unsubscribe from marketing communications, Fluidra may retain the minimum information necessary to ensure that we respect your opt-out.
Personal data processed by Fluidra on behalf of a professional customer will be handled in accordance with the customer’s instructions, the applicable Data Processing Terms and any legal requirements.
12. Security and confidentiality
Fluidra takes the confidentiality and security of personal data seriously. Fluidra implements appropriate technical and organisational measures designed to protect personal data against unauthorised access, disclosure, alteration, loss, misuse, destruction or theft.
These measures may include access controls, authentication mechanisms, encryption where appropriate, logging, monitoring, supplier controls, confidentiality obligations, security assessments, incident management processes and internal governance measures.
However, no system, network or method of transmission can be guaranteed to be completely secure. If you believe that your interaction with Fluidra is no longer secure, please contact us immediately at security@fluidra.com.
13. Your rights
Depending on your location and the applicable law, you may have the following rights in relation to your personal data:
Right of access: to know whether Fluidra processes your personal data and to receive information about such processing.
Right of rectification: to request correction of inaccurate or incomplete personal data.
Right of erasure: to request deletion of your personal data where the applicable legal requirements are met.
Right to restriction of processing: to request temporary limitation of the processing of your personal data in certain circumstances.
Right to object: to object to processing based on legitimate interest, including profiling based on legitimate interest, where applicable. You may always object to direct marketing.
Right to data portability: to receive the personal data you have provided to Fluidra in a structured, commonly used and machine-readable format, where processing is based on consent or contract and carried out by automated means.
Right to withdraw consent: where processing is based on your consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
Right not to be subject to solely automated decisions: where applicable, you may have the right not to be subject to a decision based solely on automated processing that produces legal effects concerning you or similarly significantly affects you.
You may exercise your rights by contacting Fluidra’s Data Protection Officer at dataprivacy@fluidra.com.
Fluidra may need to verify your identity before responding to your request. We will respond within the period required by applicable law.
When Fluidra processes personal data on behalf of a professional customer, the customer remains responsible for handling data protection rights requests. Fluidra will assist as required under the applicable Data Processing Terms and data protection laws.
If you are not satisfied with how Fluidra handles your request or processes your personal data, you may lodge a complaint with the competent data protection authority.
14. Social media, public spaces and third-party services
Fluidra may maintain official profiles on social media platforms and may provide spaces where users can interact, comment, post content, submit reviews, participate in surveys or share feedback.
If you interact with Fluidra through a social media platform, that platform may also process your personal data as an independent controller under its own privacy policy. Fluidra does not control the privacy practices of social media platforms and recommends that you review their privacy policies and configure your privacy settings.
Any information you choose to publish in public spaces, forums, comments, reviews, communities, social media pages or similar public areas may be visible to other users or the public. Please avoid sharing personal data that you do not want to make public.
Where Fluidra expressly collects personal data through a campaign, promotion, form or other official channel on a third-party platform, Fluidra will process such data in accordance with this Privacy Policy and any specific privacy information provided for that activity.
15. Payments processed by third parties
Some Fluidra services may allow you to make payments through third-party payment service providers.
Where a third-party payment service provider collects your payment information directly, that provider will process your personal data under its own privacy policy and terms. Fluidra does not control the independent privacy practices of such providers.
Fluidra may receive limited payment-related information, such as confirmation of payment, transaction reference, billing information or fraud prevention status, where necessary to process your order, manage accounting records, handle refunds, prevent fraud or comply with legal obligations.
16. Minors
Fluidra services are not generally directed to children under the age of 18.
Fluidra does not knowingly collect personal data from minors unless this is permitted by law, necessary for a specific service and, where required, authorised by a parent or legal guardian.
If Fluidra becomes aware that it has collected personal data from a minor without the required authorisation, Fluidra will take appropriate steps to delete or restrict such data.
17. Changes to this Privacy Policy
Fluidra may update this Privacy Policy from time to time to reflect changes in our processing activities, services, technologies, legal obligations or internal governance.
When we update this Privacy Policy, we will revise the “Last updated” date. Where required by law or where the change is material, Fluidra may provide additional notice through the relevant website, application, service or communication channel.
We recommend that you review this Privacy Policy periodically.
18. Contact
For privacy questions, requests or concerns, you may contact Fluidra’s Data Protection Officer at: dataprivacy@fluidra.com
| Region / Country | Privacy contact |
|---|---|
Europe / EMEA | |
United States | |
Australia / New Zealand / APAC | |
Other countries not listed above |
Europe / EMEA
United States
Australia / New Zealand / APAC
Other countries not listed above
For corporate matters, you may also contact:
Fluidra, S.A. Av. Alcalde Barnils 69 08174 Sant Cugat del Vallès Barcelona, Spain
Please include sufficient information to allow Fluidra to identify the website, application, product, service, country, Fluidra Group company or interaction to which your request relates.